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These terms and conditions tell you how to get bonuses, make deposits, and get your money back. Read them carefully before you make a deposit or claim a promotion.
Check out how living in New Zealand and being New Zealand can affect your payment, access, and ability to prove who you are. You can better manage your NZ$ if you know the limits, game restrictions, and withdrawal requirements.
Players who claim a BitStarz new player bonus must meet certain playthrough requirements. These include wagering requirements, maximum bet rules, and game contribution rules. These rules tell you how much you have to bet before you can cash out any bonus winnings. They start as soon as the bonus funds are added to your account.
Make sure you always check the bonus details for the wagering requirement and deadline to avoid delays. When you bet more than the maximum amount or play games with low payouts to meet the wagering requirements, the casino may take away your winnings or cancel the bonus balance.
Amounts you have to bet in order to turn a bonus into cash that you can withdraw are called "wagering." For the most part, it is worked out by multiplying the bonus amount by a certain number. For example, if you get a NZ$100 bonus and have to wager it 30 times, you have to make bets worth a total of NZ$3000 before you can ask for your bonus-linked winnings to be withdrawn.
On most occasions, only eligible games are tracked when bets are made. If you get your money back, cancel or voide a bet, it usually doesn't count toward playthrough. You may lose the bonus and any winnings related to it if you don't finish the wagering by the due date if your promotion has one. Before you start, it's important to check the bonus terms to see if the wagering is on the bonus alone or on the bonus plus deposit.
You should also check the exact wagering multiplier, such as 20x, 30x, or 40x, as well as whether winnings are capped during bonus play and the time window to complete wagering. If you are playing from New Zealand, the same basic wagering rules apply, but the available bonus types and limits may be different depending on the site and your account eligibility.
Rules about the biggest bets you can make during wagering: Most new player bonuses have a maximum stake rule that is meant to keep you from finishing wagering too quickly with big bets. The max bet may be different for each promotion, but it should always be the most you can bet during a spin or round while the bonus is active. Keep your bet well below the limit that is written down. For example, if the limit is NZ$5 per spin, don't place any spins above NZ$5 until all of your bets have been wagered.
You can usually use the maximum bet rules for all games that are eligible, even bonus rounds that can be bought with direct features if they are allowed. You may lose your bonus winnings, have the bonus taken away, or have your balance changed to reflect only legal play if you go over the maximum bet even once.
How much a game contributes to betting: Not all games contribute the same amount to betting. Table games and some specialty games may contribute less or not at all in most casino bonus systems. Slot machines usually contribute the most (often 100%). When you bet (_sc2_)10 on a slot machine that contributes 100%, that NZ$10 usually goes toward wagering. But when you bet the same NZ$10 on a low-contribution game, it might only go toward wagering a small amount or not at all. The rules for contributions can also be different within categories.
You might not be able to play or get a bonus on some high-volatility slots, jackpot games, live dealer games, or feature-buy games. As an example, if you plan to bet NZ$1000 to clear the playthrough, make sure that the games you want to use are allowed and that the bonus terms make it clear how much each game contributes.
Rules for BitStarz Promotions: Free Spins, Reload Offers, and Bonus Codes BitStarz promotions may include free spins, reload offers, and bonus codes that give you extra money on top of your deposit. There are rules for each promotion, and if more than one offer overlaps, the casino may use the strictest rule that applies.
Before you choose to participate, look at the promotion card or bonus message in your account to see the exact details about the games you can play, the maximum bet, and the deadlines. If you don't understand a term, it's best not to mix offers until you know how the bonus money will be handled. Usually, free spins are given either right away after doing something that qualifies you for them or within a certain amount of time. There may be a fixed bet per spin, and winnings may be turned into bonus funds. They may be tied to certain slot games. Once your winnings have been converted, you may have to wager them before you can cash them out.
There may be daily, weekly, or limited-time offers for reload bonuses that are based on deposits. Your deposit is usually matched by a certain percentage. For example, if you deposit at least NZ$20, you might get a NZ$200 reload bonus. Sometimes the exact percentages, limits, and minimum deposit can be different from one promotion to the next.
To keep your account safe, make sure you follow these common rules: Activation—before you deposit, some offers need you to opt in, enter a code, or click "claim." There may be a short time between when you can claim Free Spins and when you can claim reload bonuses after making a deposit.
Participation in games—some game providers or types may not be allowed, or their contributions may be less. Max-bet rules: If you bet more than a certain amount, you could lose your bonus winnings or even lose the bonus itself. Extra strict bonus code rules. Only enter a code exactly as shown the first time you make a qualifying deposit if one is asked for. Codes might only work for a certain group of people, like players in New Zealand, and they might not work with other deals unless it's made clear that they do. Making a deposit first and then trying to use a bonus code is often what happens when a bonus is declined or taken away.
Trying to get more than one bonus on the same deposit when that's not allowed. While wagering, switching between bonuses before the active offer is over. For each withdrawal, there are "wagering requirements" that say how much you have to bet. If you get a NZ$100 bonus with a NZ$30 wagering requirement, you would usually have to bet NZ$3000 before you can cash out the bonus money, as long as you follow the promotion's rules for which games are eligible and how much you can contribute. Free Spins and other awards that don't require a deposit may have maximum cashout and win limits. For instance, the most you could win from Free Spins might be NZ$200, even if the results of the spins are higher.
Anything over a certain limit can be taken away when you convert your winnings or ask for a withdrawal. With some reload offers, you may not be able to cash out until you've met certain wagering requirements. As stated in the promotion terms, if you try to cash out early, you may lose the bonus, and bonus-linked winnings may be changed. Promos can be affected by account eligibility. Some deals only let one player, household, or IP address take advantage of them. If your account information later shows that your New Zealand or residence doesn't match, the casino may hold on to bonus-related winnings until checks are done. The safest way to use promotions is to only claim one offer at a time, keep your bets well below any maximum bets listed, and finish wagering before moving on to another bonus or asking for a withdrawal.
Account Registration Rules: Who Can Join, Know Your Customer (KYC), and Duplicate Account Policy: If you want to make an account at BitStarz Casino, you need to give correct information about yourself and be allowed to gamble legally. You promise that you are acting on your own behalf and that the information you give is correct and up to date when you sign up. Registration is needed to make sure that games are fair, that player balances are kept safe, and that rules are followed. Until your information is verified, you may not be able to use some features, like making withdrawals.
You can only register if you are at least the legal age and not in a place where BitStarz does not allow players. If you are traveling in or out of New Zealand, it is your responsibility to make sure you can use the service from where you are. When you sign up, make sure to use your real name, date of birth, and best way to reach you. If you use false information, a temporary address, or someone else's identity, your account could be frozen and you might be asked for more proof before any withdrawals are processed. Notably, you must be at least the legal age to gamble in your country in order to be eligible. There are no laws in your area or the casino's policy on restricted territories that stop you. You sign up as an individual, not on behalf of someone else.
There is a match between your account information and who owns the payment method. It's possible that BitStarz will ask for more proof of where you say you live, where your IP address is, and what your documents say before letting you withdraw, say, NZ$100 or more. Note about nationality and residency: when it comes to compliance checks, verification may look at both current residence and New Zealand. This is especially true if documents or payment activity show ties to more than one country. Proof of identity, like a driver's license with your name and date of birth on it. This could be a recent utility bill or something similar that shows your address.
A confirmation of the payment method (proof that you own the item, if needed). Sometimes, especially for bigger cashouts like 500 NZ$ or more, proof of where the money or wealth came from. Make sure the images you send are clear and easy to read, and that all four corners of the document can be seen. BitStarz may ask you to resubmit documents if they are missing or have expired, and withdrawals may not go through until the process is complete. It is not possible to make more than one account. It includes profiles that were made twice, either on purpose or by accident, and accounts that are linked by things like the same name, address, device, email address, payment method, or IP address.
BitStarz may close or merge accounts, limit access to bonuses, and do away with promotional benefits if it finds duplicate accounts. The casino may cancel winnings and limit withdrawals until the situation is clear if multiple accounts were used to get an edge. As long as you don't change your email address or phone number, you should only keep one account. Others players shouldn't be able to use your account or payment methods. Before you sign up again, contact support if you can't get to your old profile. During an investigation, the casino's compliance process is used for any balance handling. Takeouts like 200 NZ$ may be put on hold until ownership and eligibility are confirmed.
Payment Method Terms: Deposits, Supported Currencies, and Fees: You must use a payment method that is registered in your own name and belongs to you when you make a deposit into your BitStarz Casino account. For safety and compliance reasons, the casino may ask you to prove that you own the method before letting you make bigger deposits, like NZ$500 or more in a short amount of time. Make sure that your account information and profile information match and that you are depositing money into the right wallet before you make a transaction. When a payment is confirmed, deposits are usually credited. However, processing can take longer if extra checks are needed because of suspicious activity.
How deposits work and important terms and conditions: You can make deposits using a number of different banking and non-banking payment methods, depending on what's available where you are and how the cashier has set them up. The smallest and biggest amounts that can be deposited by BitStarz may be different for each method. As an example, the smallest deposit that can be made is NZ$20, but some methods may let you make larger deposits, like NZ$2000. One important deposit rule is that you shouldn't use third-party accounts or payment methods to try to deposit. If a deposit is later found to have come from a third party, BitStarz may ask for more proof, reverse the deposit, or stop all payments until the problem is fixed.
Only use payment methods that you are in charge of when making deposits. Correct information for the cashier: Incorrect information can cause deposits to fail or cause delays. As an example, deposits of NZ$1000+ or deposits that don't happen very often can lead to manual review and confirmation of ownership. If you deposit money and don't use it to play, BitStarz may put restrictions on your refund, such as making you prove who you are and possibly charging processing fees. It helps keep payment channels from being abused. The casino may refuse a deposit if the method is not accepted, there are concerns about compliance, or the transaction is flagged by payment providers.
When making a deposit from New Zealand, please keep in mind that different banks may have different rules about which methods are available and how deposits can be credited. BitStarz can only credit deposits that are approved. In the cashier, BitStarz lets you set more than one account currency. When you deposit, you should use the same currency as your blackjack or roulette account. The amount of a deposit made in a different currency may be changed, and the provider may charge a fee for this. For example, if you deposit NZ$100 in a currency that doesn't match, you might get a smaller amount credited after the conversion. Pick the currency for your account carefully, because changing it later might not be possible or might need help.
It is easier to keep track of your deposit history and there is less hassle when you only use one currency for your account. Even though BitStarz may charge fees for some deposit methods, the casino does not charge fees for many deposit methods. Even if BitStarz doesn't charge you a fee, your bank or payment provider may add their own fees, like processing or conversion fees. To be more specific, a NZ$5 provider fee on a NZ$100 deposit would take money away from your account. If there are any deposit fees at the casino level, they are usually shown in the cashier before you confirm the deal.
To be sure of what will be added to your balance, you should carefully look over the final amounts that are due and credited.
Withdrawal Conditions: Minimums, processing times, and documents needed: At BitStarz, withdrawals are processed after you get a request from your cashier and make sure that your account information matches the payout method you chose. Before you ask for a cashout of 100 NZ$ or more, make sure the method works in your area and that any bonus playthrough requirements are met. Time it takes for BitStarz to approve the payment and for your payment provider to send the money are the two things that affect how fast the payment is processed.
Some bank-based methods may still take longer to deliver 200 NZ$ than instant digital options, even if the withdrawal is approved quickly. Processing times and minimum withdrawal amounts: BitStarz usually gives priority to withdrawals that are clear and sent correctly. To get your money as quickly as possible, use the same payment method you used to deposit at least 50 NZ$, make sure your account is verified, and don't ask for cashouts for small amounts like 20 NZ$ right after each other. When you want to withdraw money, you can use any of the following methods:
Make sure you know the exact amount with the cashier before asking to withdraw 50 NZ$, 100 NZ$, or any other amount larger than that. You may be asked to change the cashout or use a different method if the amount you want is less than the minimum. When you change your payment method after depositing, BitStarz may ask you to first withdraw using the original method. This is especially true if the amount you want to withdraw is close to the amount you deposited, like 100 NZ$. This helps protect payouts and works with standard anti-fraud controls.
Customers are asked to show proof of identity, ownership of the payment, and address when they make withdrawals. This is called "KYC." It can save time and speed up the approval process if you send them in before you ask for a 500 NZ$ cashout. ID from the government that has your name, date of birth, and photo on it. Address proof is a piece of paper that shows your current home address and is usually recent. Payment proof: proof that you own the method used to deposit at least NZ$50 (for example, a screenshot or bank statement with your name and the transaction details). Based on risk triggers and regulatory requirements, source of funds check (when applicable) is extra information that is used to confirm where deposited amounts like NZ$1,000 came from. Different New Zealand and local compliance rules may have different document requirements. BitStarz may ask for more information if images aren't clear or if details don't match your profile.
To get things done quickly, make sure all the corners of the images you upload can be seen and that your account name is used on all of your documents and payment methods. BitStarz puts limits on deposits and withdrawals every day, every week, and every month. These limits help manage risk, stop fraud, and encourage responsible play. These limits can change depending on the payment method and the status of your account, so check with your cashier before you deposit NZ$20 or plan to cash out more than NZ$2000. Usually, limits are given for three different time periods: daily, weekly, and monthly. The strictest cap will be used. For instance, if your monthly cashout limit is NZ$10,000, a daily cashout limit of NZ$2,500 might still limit how much you can take out in 24 hours.
When you set daily, weekly, or monthly limits, the most you can deposit or withdraw in a 24-hour period is limited. In the same day, if you take out NZ$500 and then ask for another NZ$300, the total NZ$800 counts toward your daily limit. The weekly limits keep track of the totals over a seven-day period. Your weekly maximum is checked against a list of deposits made over several days, such as NZ$100, NZ$150, and NZ$200. Monthly limits cover a rolling 30 days and are most important for players who play a lot. If you're going to deposit NZ$5,000 over the course of the month, make sure that the monthly limit won't stop you.
In real life, caps can be different for deposits and withdrawals. Based on the account profile and the method used, a player may be able to deposit up to NZ$5000 per week but only withdraw up to NZ$2500 per day. Some payment methods, banking rules, and risk checks can affect how much you can deposit. Limits on cashouts may change based on the method of withdrawal, the status of verification, and internal controls for processing. A NZ$1500 withdrawal is an example of a transaction that can affect both your daily and weekly totals at the same time. As soon as you reach a limit, the cashier will usually stop taking any more requests until the limit is lifted.
Instead of making one request that goes over the daily limit, it may be better to split the withdrawal, like asking for NZ$1000 today and NZ$1000 after the reset. For players in New Zealand, the caps may also take into account local rules for payment channels and compliance. Getting any requested checks done can help keep your withdrawal of NZ$3000 from being held up if your account's limit is lower than expected.
Crypto Casino Rules- Bitcoin Deposits, Confirmations, and Payout Conditions: When you make a deposit with Bitcoin, the money is added to your account after the transaction is sent to the network and confirmed by a certain number of people. This keeps you and the casino from spending the same money twice and makes sure your deposit is final before you start playing. To and from your own wallet address, Bitcoin deposits and withdrawals are handled. Since blockchain transfers can't be undone once they've been confirmed, you should always check the address and network information twice before sending. Initiating a transfer from your wallet to the casino deposit address shown in your cashier is the first step in making a Bitcoin deposit. Until the blockchain confirms it, your deposit will show up as "pending." Once you've made the necessary confirmations, the money from deposits of NZ$20, NZ$100, or NZ$500 is added automatically to your casino account.
Deposit addresses can be different for each session or account. Only send money to the address that was shown in your cashier when you made the deposit. Don't use old addresses again unless the cashier makes it clear that they are still valid. If you want to use your money, the network has to confirm that you made the transaction. Sometimes it takes longer for confirmations to happen when the Bitcoin network is busy. Costs: Your wallet decides how much to charge for miner fees, which slow down the confirmation of your transaction. When fees are low, there may be delays or the transaction may not be confirmed. In some cases, deposits that are less than the minimum amount set by the cashier may not be credited automatically.
For instance, if the minimum deposit is NZ$10, sending NZ$5 may not be credited or may need to be checked by hand. If you send Bitcoin and the deposit still hasn't been credited after a while and enough confirmations, look at the transaction ID (TXID) in your wallet and compare it to the deposit address in your cashier. As long as the address is correct and all the necessary steps are taken, you should contact support with the TXID and amount sent, like deposit NZ$100, so that the team can find the transaction. Wrong network or address: Bitcoin must be sent to the correct address through the correct Bitcoin network. It is usually impossible to get back transfers that were sent on a different chain or to the wrong address. Conditions for Withdrawing Bitcoin: When you request a withdrawal, you must include the address of your wallet where you want the money to be sent. For safety reasons, withdrawals may be subject to standard checks, such as checking the account and making sure the payment is correct. This makes it more likely that the money from the NZ$200 or NZ$1000 withdrawal goes to the rightful account owner. To keep withdrawals going smoothly, make sure that your wallet address is correct and that you own it. You should also complete any verification steps that are needed before asking for a payout. It is impossible to cancel or undo a Bitcoin withdrawal once it has been approved and sent to the network.
Processing: withdrawals are processed after being approved internally. They then need to be confirmed by the blockchain before they are fully completed in your wallet. Fees: Withdrawals may be charged network fees. Because miners charge fees, the final amount received may be a little different. Playthrough and checks: If you're withdrawing bonus funds, you can't do so until you meet the wagering requirements. For example, if you get a bonus of up to NZ$200, you might have to meet the playthrough requirements before you can ask to withdraw NZ$300. Duplicate payment methods: To be compliant and stop fraud, the casino may ask that withdrawals use the same payment method as deposits whenever possible. If you put money into your account with Bitcoin, you can usually expect to get your money back in Bitcoin as well, unless rules or regulations in New Zealand say otherwise.
The BitStarz Casino Terms and Conditions say that you can use certain methods to make deposits. There are some card or e-wallet options that are available in New Zealand that can be used to make deposits. Before you confirm the payment, the Cashier will show you the maximum amount you can deposit. Minimum deposit is shown for each payment method; maximum deposit can be different depending on the account status, payment provider, and currency. Before you try a different method from the Cashier if your deposit is turned down, make sure that the payment method is in your name, that you have enough NZ$, and that your bank or provider allows gaming transactions.
Withdrawals must be made through the Cashier. To follow the rules against fraud and money laundering, we may ask you to withdraw using the same method you used to deposit, or a method that works just as well. You might have to wait longer for your money to be deposited if your identity is not confirmed, if the details of your withdrawal do not match the name on your account, if you have more than one account or if the bonus wagering requirements have not been met. Use a payment method that is registered in your name, keep your profile information correct, and go through verification before asking for large withdrawals to avoid delays.
The rules for each bonus are shown on the bonus page and in your account. Conditions that come with most bonuses usually include wagering requirements (how many times the bonus amount needs to be played through), a time limit to meet wagering, and a maximum cashout amount that may be set for certain promotions. Some games, like table games and some live games, may count less toward wagering requirements. Also, if you bet or play in a way that is considered bonus abuse, you may not be able to use your bonus. Check the bonus terms and conditions before you play to make sure you know which games are eligible and how much you can bet. While the bonus is active, make sure you don't bet more than the maximum amount stated.
Yes, we can ask for verification at any time, and it's usually needed before sending money out. A government-issued photo ID, proof of address, and, if necessary, proof of ownership of a payment method are all common forms of identification. Payouts will be held until verification is approved, even if you deposit and play before verifying. Make sure your name and address are correct on your profile and upload clear, full-color pictures. Also, don't use someone else's card, wallet, or bank account.
Before signing up, players must check the laws in New Zealand. We don't let people from certain countries play; if you are from one of those places, your account may be closed and any balances will be handled according to our Terms. You can play games on your phone by using the browser on that phone. Sign in with the same account, and use the Cashier to deposit and withdraw money. For safety, make sure you have a strong, unique password, use two-factor authentication (2FA) if it's available in your account settings, keep your email safe, and contact Support right away if you see logins or transactions that don't look right.
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